Download our How-It-Works Tool Kit - this is a great place to start if we're still in that exciting, new, getting-to-know-you stage (PDF). It includes info on our process, shipping, returns, sizing, etc.
I'm preggers. What are my dress options?
Unfortunately at this time we do not offer special adjustments to accommodate pregnancies; however, we will work with your bride to select a dress you can fit comfortably. We've got something for everyone.
I live in New York but my bridal party is not having an Ash + Light party. Can I come try dresses on?
Sure! We would love to host you in our design studio or arrange a meeting. Just e-mail us
I am not sure I trust my own taste, and/or I'm not certain which dress will best fit my shape. Will you help me?
You got it. We offer styling services as part of the Ash + Light experience, we would be happy to help.
My fabric has some slubs/discoloration in it. Is this normal?
Completely normal. We use no man-made fabrics, and it is the nature of silk and cotton fibers to absorb dyestuffs in varying degrees of fastness. However, the shading differences usually do not have more than an 8% variant.
Will you handle my alterations?
You're on your own there. However, we would be happy to put you in touch with our trustworthy tailor.
I'm really tall. Can you make my dress longer?
We can add up to 5" to The Lauren, The Pirate, The Crew, and The Fade upon request for a small fee.
I need this dress the day before yesterday. Is that possible?
Whenever possible, we will do our best to accommodate rush orders. There is an additional fee for this service - just ask us, we'll give you a quote.
I'm not in a wedding anytime soon, I just love your dresses. Can I still get one?
Do you do bridal gowns as well?
Several brides have ordered our Ash + Light in white to wear on their wedding day; we have also created one-of-a-kind bridal commissions from time to time. Let's talk.
I want to incorporate my mother's/Grammy's/aunt's dress into my own. Is that possible?
Yes, upon request, whenever possible. Our regular embellishment pricing will apply.
I still need some shiny stuff on my bridesmaids. Can my dress be beaded?
Sure, we can source beading or embellishment for your dresses (for an additional fee). We'll work with you to choose additions that suit your dresses and wedding. However, please understand that this will be hand-appliquéd, and we kindly ask that you allow additional time for dresses with special trims.
Are your dresses really made and designed in New York City?
They really, really are. We promise.
How can I wear this dress in my everyday life? Will you show me?
At our parties, we make time to show you options for how to wear our dresses to work, out at night, or even on the weekend. If you are not having an Ash + Light party, we would be happy to make some suggestions for what you can pair your dresses with. We know what to do - we wear our dresses all the time. And hey, you can always make a little black dress out of it.
How far in advance should I order?
Please allow 7 weeks for regular orders. For special orders (i.e. embellishment, belts added, etc.) please allow 11 weeks. For post-wedding services, please allow 4 weeks after receipt of dress.
Can I get a sash or belt in another color?
The grosgrain waistbands on The Liberty and The Fade are already customizable. On The Lauren and The Pompadour, we can accommodate a different sash/belt color for a small fee. A self-fabric covered 'real' pronged belt with metal hardware can be added to any dress for an additional fee of $40.00.
What if I change my mind, or the wedding is cancelled?
We take every precaution to make sure that you are satisfied with your order before it is placed, and as mentioned in our return policy above, we cannot accept any returns. If the wedding is cancelled, we are real sorry, and give us a call. We'll work with brides on a one-on-one basis, depending on how far into production the order already is.
How can I check the status of my order?
Call or e-mail Cindy. We'll give you her number. She's awesome.
How can I determine which size is right for me?
At our parties, we can advise you on the exact size. If you are not having an Ash + Light party, please refer to our sizing chart or just get in touch with the design studio directly to get help with figuring out your size.
Can I purchase additional fabric?
Sure thing. However, please be sure to let us know when you place your order so that we can be sure to order your extra fabric out of the same dye lot as your dresses.
How can I see the color I'm choosing in real life?
A full color card will be available at our party. If you are not having an Ash + Light party, we work with the Pantone TPX color system, and we will be happy to advise you where you can find a retailer in your town. We can accommodate reasonable swatch requests whenever possible.
What size should I order?
Please refer to our shopping Tool Kit for the answer to this question and so many more.